Ludhiana : For improving passenger amenities and speeding up redressal of complaints regarding poor quality food being served in trains, the railways have decided to keep a register in every train where commuters could register their complaints instead of waiting for the arrival of next station.

The changes are being implemented following the transfer of the catering policy from Indian Railways Catering and Tourism (IRCTC) to the Railway Board.

Also, to put an end to the problems being faced by the commuters in reaching any station where they could register their complaints or to get the status of the complaints, the officials would send an SMS to the complainant about the status within one week.

Requesting anonymity, a railway employee said that at the city railway stations the registers were being kept in the deputy station master's cabin but there was no separate staffer for registering the complaints.

He further added that the staff deputed remained busy most of the time in noting down the arrival and departure of the trains or taking information about the schedule of the trains from various stations and the complaint registers were an added burden on them but the new facility would bring relief to them as well.

While giving the information, senior divisional commercial manager Dharmendra Kumar said that their main aim was to provide best facilities to the commuters and these were a few steps adopted by them for fulfilling their aim.

Sources revealed that most of the complaints were being registered about poor quality of eatables and food in the running trains and the railway authorities had to face lot of embarrassment for such unhygienic service.